Refund & Cancellation Policy

1. Order Cancellation

• Orders can be cancelled before pickup without any charge.
• Once items are picked up and in transit or processing, the order cannot be cancelled.
• If a cancellation is requested while our agent is already dispatched or at your doorstep, a nominal dispatch fee may apply.

2. Damage & Compensation Policy

We take utmost care in handling garments, using industry-standard processes. However, certain risks are inherent in textile cleaning.

💰 Compensation Policy:

• Maximum compensation: 5× the service price of the affected item, subject to a strict cap of ₹1000 per garment.
• The compensated garment will be retained by the company for audit purposes.

🔍 Inspection & Approval:

• Every item is photographed and inspected upon arrival at our facility.
• We will share pre-wash damage, fabric wear, or stubborn stain details with you for written approval before processing.

🚫 Exclusions from Liability:

• Natural wear and tear, color fading, weak fabric/threading, defective manufacturer labels, hidden accessories (pens, zippers, buttons, ornaments, etc.), or inherent fabric issues.
• Color bleeding due to poor dye quality or color bleeding from non-colorfast fabrics.
• Valuables or items left inside garment pockets.

📅 Claim Validity:

• All complaints, damage claims, or service issues must be reported within 72 hours of delivery.
• Claims reported beyond 72 hours will not be entertained under any circumstances.

⚠️ Non-Standard Items:

Torn, damaged, or heavily stained garments are processed only after written approval via email, SMS, or WhatsApp confirmation from the customer.

3. Refund Processing

• If a garment is misplaced or damaged (as per our policy), compensation or refund will be processed within 7–10 working days.
• Refunds are issued via the original payment method only, or as credits in your Orchid Wallet, based on your preference.
• For subscription plans, cancellation must be requested in writing at least 7 days before renewal. Unused credits within a subscription period do not carry forward and are non-refundable.

4. Limitation of Liability

We are not liable for:

• Delays due to unforeseen events (floods, heavy rains, power cuts, strikes, government restrictions, etc.).
• Incorrect labeling or manufacturing defects in garments.
• Shrinkage or color change inherent to fabric composition.

In any case, our liability is limited strictly as per the Compensation Policy outlined in Section 2.